sate Platform Privacy Notice
This page describes what we collect when you use sate and how we keep that data protected. We at sate process personal information—email addresses, identity documents, payment details, transaction history, and device identifiers—to verify your account, process deposits and withdrawals, deliver our sportsbook and slot services, and comply with applicable law. Our commitment is to handle your data transparently, securely, and only for the purposes you have consented to.
Our sate platform operates across Indonesia, serving users in Jakarta, Surabaya, Bandung, Medan, and Semarang through payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and regional bank transfers. We store personal data on servers located in multiple regions; some of your information may be processed outside your home jurisdiction. This privacy notice explains what data travels where, who has access to it, and what rights you hold.
We undertake to keep your personal information secure, respect your privacy choices, and respond to data-access requests during business hours. If you have questions about our privacy practices, our support team can address them in English or local languages.
What Data We Collect on sate
We collect personal information in several categories. When you register a sate account, we collect your email address, password, full name, phone number, and residential address. During KYC verification, we request identity documents (KTP, passport) and proof of address (utility bill, bank statement). We store photographic copies of these documents and extract key details (name, date of birth, ID number, address) into our verification database.
When you deposit funds on sate, we collect transaction details: payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), amount, timestamp, and settlement status. Our payment processors may collect additional information—card details, bank account numbers—which we do not store directly but reference through encrypted tokens. When you play games on sate (slots, live dealer, sportsbook, esports), we log every transaction: game title, stake, outcome, timestamp, and balance change.
Our sate platform also collects cookies and local-storage identifiers to maintain your session, remember your preferences, and track gameplay. Cookies are small files stored on your device; you can disable them through your browser settings, though this may limit sate functionality.
How We Use Your Data on sate
We at sate use personal data for these specific purposes:
- Account verification: We verify your identity and address to comply with anti-money-laundering and Know Your Customer regulations. This process typically takes one business day.
- Payment processing: We share your transaction details with payment processors (e-wallet providers, banks) to execute deposits and withdrawals. These processors are bound by confidentiality agreements.
- Service delivery: We use your data to deliver sate services—slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), and esports (Mobile Legends, Free Fire, PUBG Mobile).
- Support and dispute resolution: We review account history, transaction logs, and device data to resolve support queries, investigate disputes, and handle account-recovery requests during business hours.
- Legal compliance: We may disclose your data to government authorities, law enforcement, or regulators if required by law or valid legal process.
- Fraud prevention: We analyse transaction patterns, device identifiers, and IP addresses to detect and prevent account takeover, money laundering, and other abuse.
We do not sell your personal data
We do not sell email addresses, account details, or gameplay history to third parties for marketing or commercial purposes. We may share anonymised, aggregated data (e.g. "X% of sate users prefer slots during Idul Fitri") with business partners, but this data does not identify you.
Third-Party Processors and International Transfers
Our sate platform partners with third-party service providers: payment processors (to handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), cloud hosting providers (to store account data and transaction logs), email service providers (to send verification and support communications), and game studios (Pragmatic Play, PG Soft, Blueprint Gaming, Habanero, and others) who deliver slot and live-dealer content.
We share personal data with these processors only to the extent necessary to deliver our services. Each processor signs a Data Processing Agreement committing to protect your information and use it only for authorised purposes. Our payment processors may be located in Singapore, the Philippines, or the United States; your personal data may therefore cross international borders. This transfer is necessary to operate sate; we undertake to ensure recipients maintain equivalent privacy protections.
Your Rights and Data-Access Requests
We at sate recognise your right to access, correct, or delete your personal data. You may request a copy of all data sate holds about you by contacting our support team during business hours. We typically respond within 10 business days. You may also request correction of inaccurate information or deletion of data no longer necessary for our service, subject to legal retention requirements.
You have the right to opt out of non-essential communications (marketing emails, promotional notifications). You control this preference through your sate account settings or by requesting deactivation via support. We will continue to send service-critical communications (account verification, transaction confirmations, support responses) as long as your account remains active.
Cookies and Tracking Technologies
Our sate platform uses cookies—small text files stored on your device—to maintain your login session, remember your preferences, and track gameplay. These cookies do not contain sensitive information (passwords, payment details) but may include encrypted session tokens. Your browser allows you to block or delete cookies; doing so may limit sate functionality (e.g. you may need to re-login frequently).
We also use server-side tracking: IP addresses, device identifiers, and user-agent strings to detect fraud, diagnose technical issues, and understand traffic patterns. This tracking is necessary to operate sate securely; it is not used for targeted advertising.
Data Retention and Security
We at sate retain personal data for the duration of your account and for a period after account closure required by applicable law (typically 5–7 years for financial records). Identity documents and KYC data are retained for compliance purposes; you may request deletion after this legal retention period expires.
We protect your data through encryption (TLS/SSL for data in transit, AES-256 for data at rest), access controls (role-based permissions, multi-factor authentication for staff), and regular security audits. We do not guarantee absolute security; no online service is completely immune to breach. If we discover a data breach affecting your sate account, we will notify you via email during business hours and provide guidance on protective measures.
Policy Changes and Contact
We may update this privacy notice as our sate platform evolves or legal requirements change. Material changes will be announced via email to your registered address; continued use of sate after notification implies acceptance. Non-material updates (clarifications, formatting) may be applied without advance notice.
If you have questions about our privacy practices or wish to exercise your data rights, contact our support team at any time. We respond to data-access and privacy-related requests during standard business hours in English and local languages. Our commitment is to keep your personal information on sate secure, transparent, and respected.
Your Privacy Choices and Jurisdiction Notice
We at sate operate in jurisdictions where local data-protection law may apply. If you are located in the European Economic Area or other regions with specific privacy regulations, those regulations may afford additional rights (e.g. the right to object to processing, the right to data portability). Our sate service is available only where local law permits online gaming and wagering; we do not market sate to users in jurisdictions where data protection law prohibits our data practices.
Our servers and data processors are located in multiple regions; your personal data may be processed outside your home jurisdiction. By using sate, you consent to this international transfer. If you do not consent, you should not register a sate account or use our platform.
We undertake to handle your personal information with care, respect, and transparency. Whether you engage with Liga 1 markets, play slots like Aviator or Sweet Bonanza, or access live-dealer tables on sate, your data is protected by the same privacy commitments outlined in this notice. For further clarification or to submit a data-access request, our support team is available during business hours.