sateTerms of Use

We at sate set out these terms to establish the conditions under which you access and use our platform, covering account registration, deposits and withdrawals, game rules, dispute resolution, and jurisdiction-restricted service availability. By creating an account on sate, you agree to be bound by these terms and our related policies.

Our sate platform operates as an online gaming and sportsbook service available only where local law permits. We serve players across Indonesia's major cities—Jakarta, Surabaya, Bandung, Medan, and Semarang—offering slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile).

This page outlines your rights and obligations when using sate, our account policies, and how we handle disputes and account closure.

Account Registration and Eligibility on sate

When you join sate, we require you to provide accurate personal information: full name, email address, phone number, national ID or passport number, and residential address. We verify this information through our KYC (Know Your Customer) process, which typically completes within one business day. You must be of legal age in your jurisdiction to open a sate account; we do not knowingly permit accounts for minors.

We at sate reserve the right to request additional documentation at any time to verify your identity, address, or source of funds. If you provide false or misleading information, we may suspend or close your account without notice. Your sate account is personal and non-transferable; you may not share your login credentials or permit others to use your account.

Deposits, Withdrawals, and Balance Management

We at sate accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits typically settle within minutes for e-wallets and up to one business day for bank transfers. We do not charge deposit fees; your payment provider may apply their own service charges. All deposit amounts credit fully to your sate account balance.

Withdrawals on sate route through bank transfer to your registered account. Our accounting team reviews withdrawal requests during business hours for compliance verification. Once approved, funds travel through the banking network, typically settling within one to two business days. We do not guarantee specific withdrawal speeds; timelines depend on your bank's operating hours and current system load.

Your sate account balance represents funds available for play across all game categories—slots, live dealer, sportsbook, esports. Winning outcomes credit to your balance in real time; losing outcomes deduct from your balance immediately. You may withdraw your balance at any time, subject to any pending verification or compliance review.

Game Rules and Market Settlement

We at sate operate all games and markets under clearly defined rules published in each game's help menu or market description. Slot games operate via certified random-number generators; each spin is independent and not influenced by previous results. Live-dealer tables stream from multi-camera studios with real dealers. Sportsbook and esports markets settle based on official results from recognised sources.

Our sate compliance team verifies all market settlements against authoritative sources before crediting or debiting accounts. If a market is disputed, we investigate and provide detailed explanation of the settlement logic. If a technical error occurs during gameplay—a spin fails to process, a market fails to load, or a bonus round malfunctions—we investigate via session logs and take corrective action if warranted.

We reserve the right to void or cancel any game outcome or market if we detect fraud, system error, or violation of our terms. In such cases, we will notify you via email and explain the reason for cancellation.

Prohibited Conduct and Account Suspension

We at sate prohibit the following conduct on our platform: using multiple accounts to circumvent limits or bonuses, engaging in fraud or money laundering, using automated tools or bots to access our service, sharing account credentials, or attempting to manipulate game outcomes or market results. We also prohibit access from jurisdictions where online gaming is prohibited by local law.

If we detect prohibited conduct, we may suspend or close your sate account immediately, forfeit any balance, and report the matter to relevant authorities if required by law. We will notify you of account closure via email and explain the reason where possible.

Dispute Resolution and Customer Support

Our sate support team is available during standard business hours (Monday–Friday) to address account inquiries, game technical issues, and disputes. We respond to live chat within subject to verification during peak hours and to email within four business hours. If you believe a transaction was processed incorrectly or a game outcome was settled in error, contact our support team with your sate username, the transaction or game details, and any supporting evidence.

We investigate disputes within four business days and provide a detailed response. If you remain unsatisfied, you may escalate to our compliance team for further review. We maintain a transparent escalation path for complex cases.

Jurisdiction-Restricted Access and Legal Compliance

We at sate frame our service availability clearly: our platform is accessible only in jurisdictions where local law permits online gaming and wagering. We do not claim to be "licensed in Indonesia" or hold official government endorsement. Players are responsible for verifying that their access and use of sate comply with their own jurisdiction's legal requirements.

Our sate services are available only where applicable law permits. We do not offer services to players in jurisdictions where online gaming is prohibited. If you access sate from a prohibited jurisdiction, we may suspend or close your account without notice.

Data Protection and Privacy

We at sate encrypt all personal and financial data in transit and at rest using industry-standard security protocols. Your sate account credentials, transaction history, and payment details are protected by multi-layer encryption. We do not share your data with third parties except where required by law or to process your transactions (e.g., payment providers, compliance authorities).

For detailed information about how we collect, use, and protect your data, please refer to our privacy policy

Limitation of Liability

We at sate provide our platform "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of sate, including loss of profits, data loss, or business interruption. Our total liability to you for any claim arising from these terms or your use of sate is limited to the amount you have deposited on your account in the preceding 12 months.

Amendments to These Terms

We at sate may amend these terms at any time by posting updated terms on our platform. Your continued use of sate after amendments constitutes acceptance of the updated terms. We will notify you of material changes via email where possible.

Account Closure and Dormancy

You may close your sate account at any time by contacting our support team. Upon closure, we will process any outstanding balance as a withdrawal to your registered payment method. We may also close inactive accounts (no login or transaction activity for 12 months) and hold any remaining balance in accordance with applicable law.

We at sate commit to transparent, fair treatment of all account holders. These terms establish the foundation of our relationship with you. If you have questions about any aspect of these terms, our support team is available during business hours to clarify our policies and practices.